i was at hairastons and my expeience didnt' start off good but ended perfectly, no i didn't get anything for free but. i didn't like my waitress but i will say she tried. it wasn't till i was on the patio complaining about my experience that my true respect for this establishment came into play. i joked with my friends for 10 minutes about everything from tip to service but a young lady came up to me and said, the manager is out but let me get the owner he is here tonight and so is his wife and they want positive things for the place. we went back and forth because i didnt' want the girl whose service i idn't like to get fired, but it changed my expereince i thougth she was a manager. she is a bartener. one of our friends had seen her before. but she was so on it i thought she was a manager. she offered to get the owner. said we should talk to him and to me that was all i needed. our watiress was nice and she did try hard but as this lady and i sat and joked (cause she made me feel lik e i could talke to her) she asked me to come back and said she had been asking people to give reviews but she hadn't dealt with me. she made my night. i introduced her to my husband and told her we will be back. also told her i don't want the waitress to get in trouble cause of the economy but they have a standard tip sytem and she explained that too. i did have a good time. the drinks were really good and the people who work there are too. i asked my personal watiress to put my food to go, she didn't but there was another nice person who did. and further made my time there even better. you have a lot of good people on ur stafff. i don't remember names but the bartender wz tall and had curly hair and the watiress wasnt as tall but i hadnt seen her all night and she did the job of the other woman. she was dark skin. i wished i had the two of them waiting on me. but i didn't. and i still had a nice time and just like i told the bartender, im coming back. i just got on here to state my thoughts cause the bartender girl said they were working on customer serive. that girl came over and finally made up feel good and we were on the way out. and we know todd too been coming for years.
Pros: observing staff member
Cons: cons turned to pros
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