Very friendly from the phone call to the actual service. When he arrived at our house, Miguel Polo did a good job of explaining how the process worked, then he demonstrated it on a very dirty piece of carpet in front of the entrance to the house. It is nice that the floor is not wet when the work is finished. You can move furniture back into place right away. They also encourage you to give feedback by giving them a review on CitySearch. All in all, it was a very positive experience.
Pros: Good results, competitive prices
Cons: Could not remove all of the stains
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