Dick Hannah Kia is one of only a few dealers who even understand online auto purchasing. When I contact dealers to make a purchase, I already know the exact model I want, have my financing in place, and am interested in bottom line price only. I want no add-ons, no cross selling on financing, no hassles. For me, buying a car should be no more complicated than buying a pair of jeans...take it to the counter and check out. Since I have done all my homework prior, the only thing I am really shopping for by the time I contact the dealer is price and service with integrity.
For my latest purchase (a 2009 Kia Rio) I had inquired at many dealers throughout the Portland area about a specific Rio I was interested in purchasing. I only contacted dealers which already had the model I wanted in stock. Half the dealers did not respond to my e-mail inquires or did so several days later. Not so with Dick Hannah Kia in Vancouver. Steve Davis responded to my inquiry within an hour of my sending it, giving me all the information I had requested, plus more! Over the next few days (and many e-mail exchanges) about options and price negotiations, I was always responded to in a timely manner. In the end, I purchased my Rio from Steve because he had the best customer service hands down! Arrival and departure at the dealer was just as I had requested; no hassles, no cross selling, no surprises. Drove 35 miles for the deal and would do it again in a heartbeat!
If you are not a fan of the traditional showroom sales tactics, and prefer to buy your vehicle online, you owe it to yourself to contact Steve Davis. He and the people at Dick Hannah Kia ""get"" what online auto purchasing is all about.
Pros: Steve Davis & ease of process
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