Buying a car from Round Rock Nissan was the worst customer service experience of my life.
While I was putting the top up on my new 350z (with purchased service contract), the power windows quit working. This is because my body control module (BCM) blew. The service department at Round Rock Nissan blew another BCM while troubleshooting the problem.
They blamed the problem on the fact that after market stereo equipment had been installed in the car, even though the stereo had been installed weeks before, was working when the problem with the windows happened, and is still working today (unlike my windows.)They also accused me of installing the equipment myself, even though I had paid to have a professional shop do the instal. They were never able to diagnose or fix the problem, but THEY CHARGED ME FOR THE BCM THAT THEIR TECHS DESTROYED WHILE MY CAR WAS IN THEIR SHOP. They wouldn't even take my car in to look at the problem without me signing an estimate for the time and they never contacted me to let me know they would be destroying parts and billing me for them.
To fully appreciate the ""customer service"" attitudes of the staff of Round Rock Nissan, I suggest that you read my review at cardealercheck, where you can see the replies from the service adviser that I had been dealing with.
www . cardealercheck . com/review/2304.html
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