I've eaten here before with one or two other people and they tend to be very busy at lunch time. So I made reservations today for 6 people at noon (they only take reservations for parties of 6+). My group showed up at 12:03 and they had given away our table. Two other groups of 6 had shown up right before us and they just assumed one of the groups was mine or didn't even bother to look that at their reservation list. They offered to sit us outside where it was less than 60 degrees or wait 30 + minutes for a table inside, where there is NO waiting room unless you want to sit on the lap of someone already eating. They sent us on our way with a very insincere apology for THEIR screw-up. So we had to find somewhere else downtown at noon that could take a party of six right away - without reservations. Rock Bottom turned out to be a much better choice for a birthday lunch!!!
Pros: food
Cons: Lack of communication between employees
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