It was after 4pm and I simply wanted to deliver a care package to my son in Colorado, but it contained refrigerated items. David patiently (& very efficiently!) helped me find a way to send the package in a timely and affordable manner...which required dry ice. It was almost 5pm and dry ice was only for sale across town, but I needed to be downtown at 5pm. Just when it looked like I had to give up on shipping my package, David's dad, Jim, stepped in & offered to pick up the dry ice for me. He then returned, repackaged my shipment and got it out for immediate delivery. My son really enjoyed receiving the homemade items! Surely no other shipping business would have gone that far above and beyond to help a customer!
Pros: Customer Service is Above & Beyond
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