Over the years, I have shopped at Blueprint by default. I like contemporary decor and there has been a shrinking market in LA until recently. And since online furniture shopping is hardly easy, I stop at Blueprint. They carry all the obvious middle to upper strata of furniture lines and accessories; at least I think they do. Not once in all the years that I have shopped at Blueprint, alone or with friends, has one of their service people had the interest to offer help or answer a question, if asked. They are all clustered at the one service desk seemingly preoccupied with whatever orders were deemed acceptable by them to process. I have rarely seen a store who's sales policy runs from bored to rude to just condescending. Their air of smug superiority permeates the showroom so asking them any information re: prices, fabrics, construction is ridiculous. Without kidding, even asking them about a restroom is discouraged as if they simply never have the need to ever use a bathroom themselves. Bottom line: if one leaves less satisfied than when enters, what?s the point? Their prices are as high as their noses. And since there are no bargains, no help and all attitude, I?d rather return to online or one of the many new stores that dot the same neighborhood. Those new contemporary stores need to pay their rent and are eager to make your experience a good one. As for Blueprint, shop there only if you really love to be made a fool and put down at the same time. In that case, Blueprint would be happy to take your money as they show you the door on the way out.
Pros: Good Location; decent parking
Cons: They make 'customer service' to be an oxymoron.
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