I purchased a dual snow cone machine from Mendingshed.com on 1/6/09 and received on 1/10/09. I noticed it has a long black stain on the back of the machine. The customer service advised me to return the machine at my own expense for the shipping cost and they will reimburse for the shipping cost after they verified that it has a defect. They received the defective machine on 1/23/09 and they informed me that they will not reimburse for my shipping cost because they said it seems I had used the machine and they can't resell it. I was surprised to hear from this company that they will resell a defective item to other customers and they don't honor their return policy. Now, I can't get my money back on the return shipping cost which is $11. The company did ship me a replacement but I ended up paying more for the machine from Mendingshed.com when I can get it cheaper at Target or Walmart. Watch out for this fraud business!!!
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