This had to be the worst experience I've ever had in a restaurant! The waitress was rude, lazy and incompetent! She has no customer service skills what-so-ever! Even worse, neither does the MANAGER! The music was so loud we couldn't carry on a conversation at our table in a normal tone of voice. We did ask the waitress if she could request the music be turned down ~ I guess she got confused, SHE TURNED OFF her customer service! The terriyaki dishes ordered came out cold after we waited 45-60 minutes to get them. And as the other reviews have indicated, the food is just okay. When we asked the hostess if we could speak to the manager because of the attitude we had received from the waitress, she promptly informed us ""he is busy rolling sushi now"". The hostess did finally get a message to the manager, who graced us with an audience about 20 minutes later. When speaking to the manager he was not able to make a decision ""without speaking to the waitress""(?). Basically, he didn't want to deal with customer questions/issues/complaints and scurried back to the kitchen. If nothing else I hope the owner of the restaurant starts reading these reviews and corrects the problem before it's too late. I have been to this restaurant in the past and did enjoy my experience there, however, after today - I will not be going back nor will my co-workers!
Cons: Service from both wait staff and management, food, ambience, parking
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