I went to the Banana Bean Cafe on a Sunday afternoon around 12:30. When we walked in, we were informed that you usually need a reservation on the weekend. But, they were able to get the 5 of us seated right away. The waiter informed us that they were ""out of menus"" and ""out of silverware"" and my two friends had to wait for their coffee until ""cups were available."" What kind of restaurant does not have enough cups?? It wasn't THAT busy... get a dishwasher people! Once we perused the two menus he could scrounge up, he informed us that at least 3 menu items were ""sold out"" or ""out of stock."" We ordered our food within about 10-15 minutes of first sitting down. At 1:30 we still had no food, and the server had not been by to even refill our waters or coffee cups! Finally, we asked if our food was coming, because if it was not, we were going to leave. He said he would check in the kitchen and came back about 10 minutes later with our food. Now, the food was delicious! I will not deny that. But 1 hour and 10 minutes for brunch is completely ridiculous and bad customer service. We ate and hoped to get our check quickly before dinner time rolled around. Well the server took FOREVER to even bring us our check! 30 minutes after our food had been brought out, we still did not have our check and the server was nowhere to be seen. One member of our table finally caught up with another server (not ours, mind you) and asked to speak to a manager. Tack 10 more minutes on to wait for the manager. She informed us that they INTENDED for their service to be so pitiful and lackadaisical. As she said, ""we have a lazy atmosphere on Sundays. We encourage you to drink a mimosa and relax while you wait for your food. That's why we play jazz music."" What a joke! What kind of business makes it their goal to serve as few people as possible as slowly as possible?!?! Needless to say, despite the good food, I won't go back to this restaurant unless I have a full day to waste.
Pros: Good food
Cons: Worst customer service I have ever experienced
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