I think it is a great thing when you can have a forum for people to express opinions on the service a company provides and I want to be sure that I thank each and every customer that has left us kind words. I do encourage and appreciate reviews whether positive, or not positive. I take reviews, good or bad, very seriously because it expresses how well of a job I/we at Pit Stop are doing. I know in life you cannot please everyone, but I do try my best to make every customer a lifelong customer. So, all I ask is if you had a great experience please respond and say so, if not, talk to me and make us aware of why you are not so happy. Don't just leave the shop upset make up a fake name and bash us in a review, that is anger, that solves nothing. And if you have never been to our shop and are leaving negative reviews for whatever reason, please stop. Know that I/we do care and want you to be satisfied on every visit, so please communicate with me, at times I seem a little rushed and I am sorry, that's just cause I take getting your car back to you the same day very serious. Remember a busy shop is Good shop. Thanks for taking the time to read this and I look forward to helping you soon. \r
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Shawn Berger
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