I placed an order for an arrangement to be sent through FTD and have not dealt directly with Kremps, but would not recommend them nor FTD. The arrangement I had ordered was intended as a surprise which Kremps ruined. They first delivered someone else's fruit basket instead of the floral arrangement. When my friend called Kremps to let them know that he had received someone else's item, the girl on the phone then proceeded to tell him what was intended to be sent and exactly what was written in the card. By the time the correct item had arrived, the surprise was gone and some of the petals on the gerbera daisies had creases through them as if they had been smashed against something. When I contacted FTD, they suggested I have my friend take a picture of the damaged flowers to email to them. As if I was not embarrassed enough by the flawed gift, I was now expected to further the insult by putting him to work to attain any sort of compensation from either FTD or Kremps. As far as I'm concerned, I've thrown $62 in the garbage for half a dozen damaged daisies. I'd have been better off buying them at the local supermarket and delivering them myself. Never again!
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