We made 7:30 pm reservations for 2 and it was a busy night right after Christmas. When we checked in, there were several groups waiting to be seated and the host told us it was just going to be a few minutes for a table. After 25 minutes and watching everyone who was on the list be seated before our reservations, we went back up to remind the hosts that we had reservations and that we had been waiting for a half hour. They looked at us blankly, and then rudely told us that a table was ready now...this was a table that my husband noticed had been empty for at least 15 minutes so he asked why we had to wait so long for it. Again, blank stares. After no apology, and some of the worst customer service we had seen in a long time, we decided not to eat at the restaurant. We are certain that the woman we checked in with did not even remember we had made a reservation, and couldn't have told us what the last name was on our party...we had quite positively been forgotten. We can understand if a restaurant gets busy, that you may have to wait a bit for your reservation, but to have the host staff completely disregard that we waited 30 minutes for our reservation, without coming over to apologize or assure us that our table would be ready soon, that's just plain terrible service. And to top it off that both of the hosts working behind the desk were rude to us, when we REMINDED them of our presence, well that's ridiculous. We can't really understand what the point of reservations at this restaurant would be, if the walk-ins on the list get seated before reservations do. We have eaten at La Grolla a number of times and have had both good food and an attentive wait staff. We are very disappointed that we had this experience and not sure if we will return to use the gift card we have.
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