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Manager Needs to Learn Good Customer Service - Review by citysearch c | Georgios Country Grill

Georgios Country Grill

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Manager Needs to Learn Good Customer Service 1/26/2009

Georgio's Country Grill used to be a safe spot for a traditional American brunch because of its variety of omelets and shakes and low key atmosphere. Now, the decor is showing wear and tear and so is the service not to mention the food. The manager now paces the floor and hovers over tightly packed tables to rush paying customers from the tables the moment they finish their entrees. He doesn't even give people time to order an after meal coffee or tea. When I explained that I had noticed his behavior on several occasions and that it made people feel unwelcome, his response was that he had $16k/month rent to pay and that he had been nice to me over the years. He then added that he couldn't help it if I felt that way. Pardon me, but I didn't realize that it was a burden to be nice to paying customers who are also nice to you. The manager was too ignorant to realize that positive word of mouth and recommendations from loyal customers translates into more customers. On top of this, I found a hair in my omelet during my last visit. I will never return to Georgio's Country Grill and will tell all of my friends to do the same. Pros: Quick diner food Cons: Manager is obnoxious, tables are almost on top of each other, food is average more
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