Drove 20 miles to their store to buy a gasket for an espresso machine. Had the machine with me. Got home and realized I was sold the wrong gasket. When I called they acted as if it was my fault. Rather than drive back to the store we agreed I would mail the gasket to their office and they would mail back the right gasket . Over 3 weeks have passed. I have called 5 times and every time I call it is always someone else who was going to do something. Once they claimed it was in the mail. I was never given a call back, as promised a few times. Never did anyone act the least bit concerned or offer an apology. So now they have the money and the gasket and all I have is one of the best examples of poor customer service I have ever experienced.
Cons: attitude
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