I paid $40/zipper to have zippers replaced on my winter boots in March. The boots are in excellent condition otherwise. Jerry did an excellent job sewing as he was able to perfectly match almost every hole. But by November both zippers were coming undone, one of them separating from the zipper's own cloth (poor quality zipper?). Remember, these are winter boots, so that's about three months of use. I called to find out if they guarantee their work and I was told by the nephew that they guarantee 100% customer satisfaction.
Pros: Nice over the phone; skilled sewing
Cons: Rude customer service; poor quality product; false guarantee
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