I recently moved to Orange County and was looking for a hair stylist in an a nice setting and found what I thought would be ideal in MFM. As I was coldly greeted with a insincere smile, I was handed a clipboard and was asked to complete a personal customer information card. After spending 5 minutes on the survey, I waited for an additional 15 minutes for my stylist. I was never offered anything from the bar by either the ""hostess"" or my stylist despite the mini fridge being clearly visible next to where I was sitting (nor was there a sign to help oneself. Next was the awkward conversation with my hair stylist who cut my hair WAY shorter than asked. Giving the benefit of the doubt about us both being new to each other, I scheduled a second appointment. When it came time I was given a courtesy call for my appointment with a different stylist so I had to rebook AGAIN. When the day of my appointment came around again I received the customary courtesy call for another stylist AGAIN. How incompetent can the staff be? If you ""at metro, you speak male, think male, know male!"" then you need to step up your client services, hire friendlier, better looking, intelligent and more personable staff - the only time I will speak of this place to my friends is to tell them never venture here.
Cons: Everything else
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