i dropped a shampoo cap down the bath tub drain. i know. i called them thinking i had used them before for snaking out the same drain (which cost $150). i was told me that they have a $80 dispatch fee but would waive the fee if i let them do the job. she wouldn't give me a ball park and i thought i had used them before.
the guy came out and told me it would be $512 + $80 dispatch fee and that it would be that one price for the whole job. my husband has one of those home snake kits and wanted to use that but i was afraid that it would further shove the cap down the drain and didn't want a busted pipe or an eventual blockage down the road. i had him call for a discount and after 2 calls, it went down to $400. on their receipt form it says "Extended Warranty= 3 years parts and labor" and he wrote under basic rate 1-100 and extended warranty 300, total $512.70. when i asked to just remove the extended warranty because once he removes the shampoo cap then i won't need further service from them, he said that's not what that is, it's just how they write out their order but all jobs have 30 day warranty. i should've looked at it more closely and really got answers from him but i figured once the obstruction is removed then then i wouldn't need them anymore.
well, he looked a the pipes (don't know if he took it apart though) and finally snaked it out and did not remove the cap. i kept asking him what would happen down the road, wouldn't we deal with a blocked pipe later on and he said there was chances of that happening and that would mean opening up the floor bla bla. but isn't that because he shoved it way down the pipe system? then he tells me that there's no warranty on foreign objects. wtf. it was one price for the job and that was to remove that said foreign object. he pushed it to he doesn't know where? after talking to a manager, they agreed to a 90 day but now i'm really scared that they won't honor it or it will be after the 90 days.
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