While I have read many, I have never actually written a review before - until now. I received a gift certificate for a massage at Essential. I called and asked if I could change it to a facial and just pay the balance (massage was $110, facial was $130). I was told that would be fine.
Arrived at the spa and was greeted by an incredibly rude woman who proceeded to call 3 people to confirm their appointments for tomorrow while I was standing there waiting to check in. You leave your coat and shoes upstairs and are forced to walk barefoot down the stairs to the "waiting area."
The waiting room is loud as you can hear all the activity up stairs at check in. It is certainly The locker room is dirty and cramped. They promote "free" use of their jacuzzi, sauna and steam room. They have to make it free because it is so disgusting. The jacuzzi is a free standing jacuzzi in the middle of the spa. So wierd. The amenities are absolutely NOT worth the prices - which are comparable to MUCH nicer spas in the city.
The treatment itself was ok - though they couldn't get the room warm enough on the freezing cold day that I went.
Upon check out, I was told there was an additional $5 "upgrade charge." They didn't even know what their prices were (quoted me different prices than on the website) and again - the woman working the front desk was so unpleasant.
Worst spa experience of my life. It's back to Bliss for me...
Cons: rude front desk staff, dirty amenities
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