I stayed at the Gaylord for a four day convention. I have to say just driving up to the property was amazing. The landscaping and attention to detail was something like you would see at Sea World or Disney. The entrance, lobby, resturants, courtyard... all were amazing. They really put a lot of time and money into this place and it really shows. Checkin was very easy. I was given a key card to a room that someone was in already. The staff was very empathetic and very quick to upgrade me to a suite.
The Staff must have had some customer service training as a requirement because they were all so helpful and nice. I went to the sports bar (fantastic by the way with all the tv screens) one night and was ordering drinks at the bar with some friends and we went back the next night and the bar tender must have remembered my name off of my tab and immediately greeted me "Welcome back Mr. Smith"
Everything from the Glass Cactus, to the cigar bar with an on hand cigar specialist, this was the best place I have ever stayed at.
I want to go back with my family..... Thanks to all the staff of the Gaylord for making a great experience..
Pros: I loved it here and want to bring the family
Cons: People that don't travel much really can't appreciate this place
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