Called as a potential new ongoing customer with the purchase of my first (pre-owned) VW. The lady who answered was totally unfriendly, condescending, and obviously uninterested in getting new customers or providing even a decent level of customer service. Seemed like she hated her job, hated people, or was plain unhappy as a person. Wanted to charge me $96 to rack the car up to visually see if there was a gasket or other leak that was causing some occassional odor in the car. Ridiculous. Far from a feel good experience that would warrant me wanting to do business with these people.
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