I work at The Forum, so going to this Spa Sydell location is convenient for me. I only use the waxing service, so I can't speak to the changing area or bathrooms. However, I adore Caroline. I've been going to her for about a year now and she's amazing. She's always pleasant conversation and never tries to sell me anything. She gets me in and out quickly, which I like.\r
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I find the waiting and reception areas to be perfectly acceptable. Frankly, spa music drives me nuts, so the less time I have to spend listening to it, the better. Maybe some people like it? I don't find it relaxing in the least. While they do try to sell me services at the desk, they're up front about their prices and the fact that packages are a better deal than gift certificates. I can only assume that other reviewers have much higher expectations for a spa than I do. Of course, knowing the customers I have to work with a few doors down, it doesn't surprise me how snippy some reviews are.
Pros: Caroline!
Cons: The music can get on my nerves
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