I'm sure the experience is highly dependent on the specific customer service rep you reach at any company and the specific driver in your area, but I just ""canned"" Rumpke and went back to CSI after a 2 year experiment. The Rumpke drivers continued breaking my purchased can (and I was forced to continue repairing it) until they managed to break it badly enough they wouldn't pick up my garbage. Calling Rumpke resulted in them arguing with me (note - not me arguing with them) that I should either be renting a can from them (far more expensive) or buy another can. Without going into detail - if the can survives the trip from my house to the pickup location and the load is light enough I can pick up the big brown beast with one hand, I really don't understand why I continue to find my can destroyed (wheels broken off, ""grab bar"" cracked, etc...) when I walk back down my hill to retrieve the can. CSI might not be perfect, but their policies are far better than the alternative - the pricing is the same but it includes 2 large cans with free repair/replacement of the cans if they get damaged.\r
\r
\r
\r
UPDATE: Retract all those statements.... Just asking where my cans were after 2 weeks of no information. Customer service rep actually hung up on me and refused to give me their name. Amazing that there can be a worse service than Rumpke. I might just start dumping my trash in local business cans to avoid working with either organization.\r
\r
Rumpke: Destroys your paid for can and won't replace requiring you to buy a new one.\r
\r
CSI: About as rude as I've ever dealt with.
Pros: Company residential policies, includes 2 full size totes that are replaced for free if damaged
Cons: $4 more expensive than Rumpke: Far worse customer service than the extremely poor Rumpke organization
more