I first hear of Carpet Dryclean from a colleague at work .My interaction for the very beginning was professional, however, it did not prepare me ( my fault) for the visit from Miguel Polo and Cal .They did several things which as a consumer and a service profession that were very admirable. Such as:\r
\r
1) Prompt arrival ? We are all busy and arriving on time is a big plus.\r
2) Miguel was very professional ? He explained the process, and provided a clear, realistic and reasonable expectation of what would be the outcome of the cleaning .He did not attempt to ?over sell? the service, and gave me the option to view a sample.\r
3) Estimate provided ? After surveying the job and clear understanding my concerns on a couple ?kid accidents? , he calculated the square footage and gave me the price. This ensured that we were on the same page.\r
4) The workmanship was awesome especially the stairs (Cal, thank you) and my heavy traffic areas and those ?I swear I?ll have to replace the carpet? spots. \r
\r
Thank you again Miguel and Cal\r
\r
more