As the other reviewer stated, we used CC for our brand new home. Within only 3 years the seams began to seperate and the carpeting began to fall apart. EVERY seam began to seperate, including our vinyl flooring and carpeting. It also began to pull back at every doorway. Plus, the berber carpeting that was installed began to FALL APART. I of course called and asked for an inspection of the faulty install as well as the warranty on the carpeting. They did send someone out - whose report BLAMED EVERYTHING ON US!!!!!!!!!! How could this be our fault? Seams seperating and carpeting falling apart after 3 years!!! That is unheard of. I am so upset at this point. I am having to ALREADY replace most of our carpeting - which is very expensive after only owning our home for 5 years - this stuff should last 10 years..... We paid extra for an upgraded pad, whcih I don't think they actually installed..... As for the seams, it is just to expensive at this point to hire a contactor to fix it for us. So we are left trying to ""do it ourselves"" with the repairs. And we are not very handy when it comes to home repairs..... One last thing to mention..... The customer service is ONE FO THE WORST I HAVE EVER DEALT WITH. I was actually yelled at!!!!!!!!!!!!! \r
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THANKS ALOT CUSTOM CARPETS - FOR NOTHING!!!!!!!!!!!!!!!!!!!!!!
Cons: You name it. Poor quality, poor service, and poor install....
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