We're new to new york and were looking for some authentic Italian food, so we went to Little Italy, started browsing, and settled on Lunella because it looked like a good mix of value, food, and authenticity. Things started off badly when the wait staff never brought us our bread or anything. Once we ordered (decently quick about getting that), we were still never offered any (every table near us and those that came in after us were given bread, so we weren't mistaken). The food came, and immediately problems. My friend's food was warm in parts, tepid in general, and downright cold in parts. Mine was cooked decently, but it was certainly not, in either quantity or quality, worth $16. After a minute or two, my friend noticed her salmon tasted a bit off, as well. There wasn't much salmon in it, so she didn't get to it until near the end of her meal, so when we complained, the waiter (who had never come to our table since taking our order) said he wouldn't do anything, since we'd had so much of it. Then, when he brought us the bill, he tacked on a 20% gratuity to our bill (their menu says required gratuity of 18% for parties of 6, we were a party of 2...). Basically, bad food at a bad value with terrible service. I will never go to this restaurant again.
Pros: Location
Cons: Food, Service, Value
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