My sister-in-law bought her wedding gown at Glitz and had okay service for that because she bought it as-is and got a fantastic discount. She didn't have any help putting the dresses on, though, so I had to help her. Because she got a discount on bridesmaids dresses after buying her wedding dress there, we ordered two dresses from B2. We ordered them on May 31 and were told they would come in between 8/15 and 8/29. The wedding is at the end of September, so we thought that would be plenty of time. The last week of August, we still hadn't heard anything, so she called the shop. The salesgirl sounded surprised to hear from us and surprised that the dresses hadn't come in. She promised to call the manufacturer and call my sister-in-law right back. Two days later, we still hadn't heard anything so we called again. They said, ""Oh, yeah, they're supposed to be in the mail today and they'll be here Monday or Tuesday of next week."" Two weeks and three phone calls later, the dresses weren't in and we had no responses from the workers. I finally drove there and said I was there to pick up the dresses. Not only were they shocked to see me (literally, their eyes got big when I told them what I was there for), the dresses were hanging up behind the counter. I guess I'm disappointed that they made no effort to comfort the bride (who was rightly freaking out about our not having dresses), but they didn't even make it a priority to call us as soon as the dresses came in (literally two weeks before the wedding). The woman acted like it was totally normal that the dresses were in and that I had come to get them without having been called. Unfortunately, I think this is yet another bridal shop that neglects its customers after they have gotten the money.\r
The dress selection is nice and the prices are good, but you will probably need to keep tabs on everything to ensure things happen on time.
Pros: prices
Cons: service
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