The minute i got there was a mess...i waited outside to speak with one of the employees who was speaking with another customer at the time, I was standing just next to him, yet far enough to offer some privacy for them to finish their conversation....the employee looked right at me and never once acknowledged me...so after about 3 minutes of being ignored i walked inside to speak with the lady inside. I explained to her that i just was interested in an estimate...she asked me if the insurance was filed and if the insurance company totaled my car, I told her YES....at that point she stated, "" we're not interested in fixing your car because the insurance company always low-balls the amount they give and it wouldn't be enough to cover the repairs."" I said well I'm willing to pay cash for the remainder of what the insurance wont cover.....she said ""still, we are not interested in fixing your vehicle."" WOW!!! I thought that is what they do...FIX CARS!! So, the trip over there from the west end was a huge waste of time and gas....Their service is GROSS!!!!
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