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Poor customer service and over-priced food - Review by citysearch c | La Grolla

La Grolla

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Poor customer service and over-priced food 9/29/2008

I've been to La Grolla several times. The food is ok but overpriced and the restaurant is extremely small and cramped. Three out of the five times I've been there I've had an AWFUL waiter and because of him I refuse to go back. The service is slow and my entire table received their meals and it was not until 10 minutes later that I received mine (the waiter didn't even bother saying anything about it the delay in serving my meal). After receiving it the meal it did not appear to be what was listed on the menu and I asked him about it, he became extremely angry and short with me and I told him it was fine just so he would leave the table as he was beginning to yell and other patrons were noticing (note that I was not arguing with him but just simply asking). Another poor experience with the same waiter occurred when I was getting together with a friend for dinner. I asked for no Parmesan cheese on my entree and when we received the bill he charged me an extra $1.50 for not having the Parm. He told me that was the only way to ring up the item (later I called the restaurant and asked about this...I spoke w/ the manager and she said that was incorrect and I shouldn't have been charged). If you do decide to go to La Grolla watch out for the shorter waiter with some dark hair and an accent (possibly Italian). Cons: Poor customer service, cramped seating, over-priced food more
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