I bought some perfume and an umbrella. Well packed Totes umbrella was broken. Went back to the store to return and was sent to customer service on the third floor. After waiting on the line for 20 minutes, the clerk refused to take the item back and wanted me to go back to the 1st floor. Then another clerk there asked to me to reach out the correction desk on the third floor itself.
Cons: Bad customer service
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