Where I have always enjoyed tanning in the past in previous salons, I cringe at the thought of going now at the Hermitage location of SunTan City. The reason is the length of time each visit takes and the staff. If I go for a 12-15 min bed, the LONGEST I should be there is 20 minutes tops from the time I arrive to the time I am in my car. Not the case at all! It does not matter if there is a long line (most always the case) or no line....there is ALWAYS a reason I end up in there waiting. Either they are not staffed adequately, or beds must be cleaned (and may I add that when I get this last reason, many times, I will sit there and wait as they check in 10 more people in line before the first bed will be cleaned). Also, many times, those that came in AFTER me will get a bed BEFORE me in this situation....and these people had to wait for their bed to get cleaned too. (Should not the first person there get the first cleaned bed??? Am I totally off base here?!) Staff has no sense of urgency. At times, I'll go toward the end of the night to Versa Spa tan, and am told ""Oh, it is not working."" Well, I know they have just cleaned it and do not want to let me use it. This could be at 9:15pm even...hardly their close time. Anyways, if I have to hear those stupid ""SunTan City. Let yourself shine. Let yourself shine today...."" commercials I think I'll scream. Can you tell these people have gotten on my ever last nerve? Oh, and the SALES TACTICS....the staff is so annoying with trying to upsell you every single time on their lotions. Leave me the hell alone, ya hear??!!!!!
Pros: clean, good atmosphere/aesthetics, mostly nice staff
Cons: no sense of urgency, incompetent staff, always trying to sell you solutions
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