Due to the rudeness and lack of judgement on the part of Gary regarding an appointment I made for my 8 year old son to take guitar lessons, this store has lost a customer. Because I didn't have time to come in and prepay for a month of guitar lessons prior to my son's acutal lesson, Gary decided to cancel my reservation without calling me to inform me or ask if i planned to keep my appointment. When I called the day before the appt. I was told that my appt. was cancelled. I have worked in customer service for many years and do not believe this is the way to handle something. In addition, his attitude on the phone, implying I had done something wrong just reinforced my decision to find an alternative school. The other shools I have called provide a free lesson prior to even committing to an appointment.
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