I bought some perfume and an umbrella. Well packed Totes umbrella was broken. Went back to the store to return and was sent to customer service on the third floor. After waiting on the line for 20 minutes, the clerk refused to take the item back and wanted me to go back to the 1st floor. Then another clerk there asked to me to reach out the correction desk on the third floor itself.
Once there they asked me to go to the first floor again. After 45 minutes and up and down I finally met the manager on the third floor who was supposed to inspect the broken umbrella and give me a signed form. To my horror he was rude and said that the Totes umbrella cannot be returned to stores and had to be sent to the factory. (Spend another 3 to 8 dollars for shipping) a new umbrella I bought the previous day, broken in the package)!!!! . Ridicules. After some arguments, I decided that this will be my last visit to the Century 21 store, and threw the umbrella at their desk and went home. Lost 13 dollars and 45 minutes of my time. Very bad customer service.
Cons: Bad customer service
more