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Terrible Service! - Review by citysearch c | Hairston's Dinner Club

Hairston's Dinner Club

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Terrible Service! 9/29/2008

Don't have an event here! We called almost 6 weeks b4 the event and spoke with Jennifer (coordinator) don't trust your event to her. She was "nice" in the beginning, assured me that having our event their was not a problem. From day one I told her of our plan to begin the baby shower at 3:00pm To make a long story short, I reserved the time with her on that day, giving her the number of guests expected (30 people) & choosing the menu. She quoted me the price for the food, I asked if their was a reservation fee & she said no. Invitations were sent . I had questions about setting up & tried calling her several times. She never returned my calls. Two weeks before event I finally reached her, at this time she mentioned that she was having a meeting with her manager that night, & I should call back to verify time was okay on date requested. I was very upset to hear this since a confirmation already been made, again she assured me that there was not a problem. They already had an event scheduled on that day, she just wanted to let him know that we would also be there. I tried calling her back 4 a week to ask if we could arrive a little early to setup , no response! I left messages with person answering phone. week of event I desperately called 4 times again to simply touch base with her, I was leaving messages praying that this was just a bad misunderstanding and that she must have been really busy and not just unprofessional. Wrong on my part, the night before the event she FINALLY called pretending that she didn't know who I was. WTH? once that didn't work she tried to call manager at last minute & couldn't make it happen. she did the unthinkable, she slammed the phone down in my ear! I called back and spoke with her manager steve, he too told me that my event wasn't happening the next day (in a nicer way) I appreciated his trying to be nice but the damage had been done. and his coordinator Jennifer,LOSER! rude and terribly unprofessional. Pros: none at this time Cons: rude event coordinator Jennifer more
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