I have taken my dog here about five or six times. Somet hings just don't seem right. Yes it's true what others say about the owner, who is often behind the counter. She is not the most warm or gracious person. But I don't take my dog somewhere based on the proprieter's personality or lack thereof. My concerns about this place began after I spent more time there. The outside lobby/general client drop off area is nice and was always clean, which left a nice impression with me. But as I got more familiar with the place and started to be in the back area (where the dogs are), I got uncomfortable about the following:\r
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1. No other way to say it -- it smells awful back there. I have had to hold my nose so I wouldn't gag a couple of times it was so bad. Certain areas seem unsanitary. The clean cheerful world ends the minute you cross through the doors out of the public area.\r
2. On several observations, it became clear to me that the dogs in ""daycare"" or play time seemed stressed and nervous instead of like they were having fun. In addition to them pacing, or running along the wall anxiously, almost all of them were barking like crazy. Definitely not a peaceful environment. I didn't see any of them playing with each other. They just seemed worried. The staff on the floor, supposedly playing with the dogs, looked unhappy and distracted as well and weren't interracting with the dogs at all.\r
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3. Not always, but on some days, there seemed to be way too many dogs contained in those daycare areas for any animal to have a good experience.\r
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4. Over time, my dog stopped wanting to go inside and would actually resist and fight going in the door, which supported my niggling concerns. \r
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I give it two stars because, although I found somewhere else that doesn't give me or my dog any of these worries, if you're in a real pinch for a day or so, it might work. for you They do offer a webcam service so you can observe your dog in certain areas.
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