I've have never experienced anything like what happened on July 30th in my restaurant. I was in my office when one my servers came to me very concerned. She told me a customer says he found hair in his sauteed mushroom and onions. I promptly proceeded to the dining room very concerned. The customer said he was disgusted with what he found and would like me to take his 95% eaten meal off of his bill. I looked carefully at the item on his plate and told him I didn't think it was hair. It looked more like plant fiber. But I didn't argue with the man and agreed to take the meal off of his bill. I took his plate back to the kitchen and proceeded to adjust his bill. At this time my server came back to the kitchen and told me the couple were leaving without paying. I proceeded to the parking lot and ask the man why he was leaving without paying. He told me to go back in restaurant and that there was money on the table in the book. I explained to him, very upset I might add, that you don't come into my restaurant, make a scene and split on the bill. I then ask him why he left the way he did. He said he felt the $15 was enough to cover the meal. I told him he didn't give us the opportunity to adjust the bill yet how would he know if that was enough to cover it. He didn't care. He ate 95% of his chicken speidini and she ate all of her baked mostacioli. He left the restaurant with paying my server enough money, and the only thing threatening about my behavior was protecting my restaurant from people who leave without paying. I still have the plant fiber in an envelope on my desk. It turns out to be the hair from the end of an onion that somehow found it's way into the sauteed mushroom and onions. The way this individual handled himself was very suspiscious and I was totally expecting something negative to come out of this.
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