I am a big ice cream fan and recently visited the Fair Oaks Pharmacy with my wife for the first time a few weeks ago. After an exciting review by local TV station rating the FOP as a blast from the past with an old fashion atmosphere and a full menu of delicious food and beverage choices. I and my wife decided to stop by on a beautiful warm Sunday afternoon to enjoy a bite to eat and experience a taste of history. Unfortunately, to summarize our experience, it began to quickly evolve from a positive experience into a negative one. After seating down for a moment that turned into almost 20 minutes before a server even looked in our direction. My wife decided to get up out of her seat and politely ask one of the female servers at the counter for menus. When asked, this girl seemed surprised and her personality was very unfriendly and unapproachable. After taking our order we waited patiently for an additional 30-40 minutes for basic burgers and drinks, adding the server forgot to order our fries we initially asked for. After eating our meals, which were just fair tasting to say the least our server didn?t even stop by and ask us if we were alright or to refill our drinks. Our experience even got worse after we observed other patrons who just been seated being offered menus and drinks in less than 5 minutes. I am not sure but based on the rest of the patrons in the restaurant we were the only minority couple there at the time. It?s disappointing to mention, but after our experience I hope ethnicity did not play a role in the behavior of this particular server, but it appears coincidental when she was also assisting other patrons with a much more positive attitude. Although, it was a very disappointing experience for us and we will not return to FOP. I hope the legacy of the old-fashion soda fountains live on along with the history of the famous route 66 experience. \r
Pros: Blast from the past
Cons: Customer Service, Prices,
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