I have used Carpet Dryclean before and was extremely satified. This time it was just average. Terry was very friendly and answered all my questions. My main reason for getting my carpets cleaned was because of cat urine and the smell. The carpets looked great, but the smell was worse the next day after having them cleaned.\r
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When I recevied a follow up call I was told that I should have requested injections. In the past the technician did this injections, but I didn't realize they were extra. I explained my reason for wanting to get my carpet cleaned during my call to set the appointment up, but nobody recommended the injections. I also told the technician that I wanted the smell out of my carpet, but he never said anything about injections for an addtional charge. The person who did the follow up call said he would have his technician call me, but I never received a call.\r
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There were a few stains that they were unable to remove. I guess not every stain will come out. It also seems as though several stains have reappeared. It looked great after they did it, but that didn't seem to last very long. It would have been nice if someone would have called me back.\r
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I am not sure if I would use them again. My 1st two experience where great , but his one was a little dissapointing.
Pros: Friendly technician
Cons: Carpet still smells and has some stains
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