The following email I sent to them last weel says it all. I called and confirmed that I had the proper email address. The person who answered the phone was aware of the email and assured me the owner would get back to me, so far he hasn't.\r
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I brought a friend into your shop on Saturday night 8-9-08 about 645 or 700.\r
First, I want to point out that the chili was excellent and my friend reported the knockwurst was good too. Also, the lady at the counter was friendly and helpful\r
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Now for the negatives. The restaurant was FILTHY! There were dirty plates on some of the tables that remained there the entire time we were there. There were also dirty plates at the pass through window that sat for almost the entire 30 minutes we were there. There were no clean spoons on the service bar, we had to ask for clean silverware. And their were spilled French fries from a previous customer at out feet.\r
Also, my garlic bread and my friends roll that the knockwurst was on were both stale and possibly freezer burned.\r
To make matters worse, it appears we were overcharged.\r
Since know menu prices were posted, I did not realize it until I got a chance to look at your website today.\r
We ordered the following-1 Bowl Texas Pride Chili w/ the 3 toppings only 9.95\r
1 Knockwurst plate with chili and cheese but no add-ons 9.95-1 soft drink 1.65 (my friend had water)\r
That totals 21.55 and by my calculations the tax should have been 1.78-\r
Which should have totaled 23.33. We were charged 30.47. I was not given a receipt so I don?t know what I was actually charged for.\r
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I can tell you that my friend will never go back there again. Since I sometimes work in Encino; I would like to, but I really don?t want a repeat of aturday night. What are your thoughts on the matter?\r
Pros: decent chili
Cons: filthy seating area, prices are 30 % higher than the website shows they are
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