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GREAT customer service - Review by citysearch c | Fins Furs & Feathers-Brooklyn

Fins Furs & Feathers-Brooklyn

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GREAT customer service 8/12/2008

I have had nothing but positive experiences with the staff at this store. The owner, Franco, goes out of his way to make us feel welcome and takes extremely good care of our dog, a German Shepherd. When we have the dog groomed, Franco will ""babysit"" him a few extra hours, or for the entire day. The grooming staff has always been very gentle with our dog, who, being a big, strong puppy, can be a handful. Our dog enjoys going to the store, whether it be to be groomed, or just to shop, and the staff always makes a fuss over him, even if they see us on the street. Animal instincts don't lie---and our dog, and my husband and I trust Franco and his staff and entrust our dog, who is our ""baby"", to their loving care. Franco also recommended St. Francis Animal Hospital to us, and they have been a Godsend, after we had a horrible experience with our cat at another local vet. We have nothing but praise for Franco and thank him for everything, and will continue to be loyal customers, and friends. Pros: friendly staff, great customer service, selection & value, free delivery more
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