I am a new customer to this horrible establishment, unfortunately. I went there for an eyeglasses and contact exam. I decided to let them put the new glasses into my old frames. It was $349 for the glasses total. When I went to go pick up my glasses the frames were ruined. They were scratched and no longer black and had white spot all over them. To remedy the situation the front desk lady used her finger nails to scratch it off. I told her I wanted my money back. I left the glasses and the manager was supposed to call me as soon as she gets in. Apparently, she does not have a set schedule. I showed up in the afternoon the next business day because she told me to come in anytime. She was on a lunch break. I had to explain the scenario, she tried to tell me that it's not their fault and they told me this could happen. I told her no one explained anything and I did not sign anything. PEOPLE as a customer you have rights to know in writing the consequences of services. She no longer wanted to discuss it and stormed off to the back of the room. The front desk lady gave me a full refund. I ended up going to Philadelphia eyeglass labs on arch and 11th and got my new glass for under 150 with more features. Now I am having a problem with my contact Rx. No company will give me lenses because 1) the office won't verify the rx and 2) the Rx diameter is completely wrong. This office is very unprofessional and will take your money. DO NOT DO BUSINESS WITH THEM! If you have, I am sorry.\r
Cons: everything. All services have been a nightmare.
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