I've been to Max about 3-4 times in the past 3 years and always enjoyed my experience there. Yes, the waiters are a little lacking in the english department, the hostess is a bit rude and the service could always be quicker. None of this tended to bother me. After eating there last week, however, I will NOT be going back. I went with 2 other friends who also frequented Max. When my friend and I ordered the gnocchi and asked for the pink sauce instead of the marinara, we were told it was impossible. We have ordered this special request each time we had been there before and told the waiter this. He looked at us like we had 8 heads and we asked to speak to the manager. The manager reiterated that it was not possible as that dish was not on the menu. When we gently pointed out that both gnocchi and pink sauce were on the menu, he simply said it was not possible. How about just bringing us a bowl of pink sauce on the side? Not possible. It was my birthday and I was coming specifically for THIS dish so we decided to leave. My sister calmly informed the manager that we would need to cancel our appetizers as we were leaving and he completely freaked out. Lo and behold, somehow the kitchen staff was able to throw some gnocchi in a bowl with pink sauce. But we were told that they would NEVER do it again when we came back. I don't think they'll have to worry about that... I can understand that special requests are difficult for smaller kitchen but this was not a difficult request and we were treated so rudely that it is just not worth it.
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