After owning an above ground pool for 20 years, it was time for a new one. We went with another above ground because our taxes are now high enough thank you, and couldn't handle paying more because of an inground! We chose Aqua Leisure because honestly they are almost next door to our office. We have been waiting over one month now for the pool to be installed. $5000 worth of pool is sitting in my yard in deteriorating cardboard boxes. In addition, the $250 pile of sand I had to purchase is washing away little by little with each rain storm. The $200 excavation of the pool site may as well never have been done, because after a month of rain you can't tell it was done in the first place- except for the huge pile of dirt and rocks they dug out which is now full of weeds, and I am afraid to get rid of incase it is needed to back fill in after the pool is installed!! I can't cut my grass, my yard is like an obstacle course. Aqua Leisre doesn't install the pools, they take your money then they contract the work out!!! The person who is supposed to install the pool has not shown up going on 12 different days now!!! I leave him messages,but he never returns them. When he does call me back it is to tell me he will be out (what ever day he gives me) and inevitably he never shows up!! He magically only shows up after a horrible downpour when water is standing where the pool is supposed to go and tells me it is too wet, and he ""takes pride in his work, so he can't put the pool up in these conditions!"" Right!!! When I contacted the salesman, he was extremely rude, quite short with me, took my phone number and never called back!! When I called him back he told me to contact the person in charge of the installers, in other words, they have their money and don't want to be bothered! Now we have to sign a form terminating our warranty before they will put up the pool- we told them we would be happy to do that week #1 of this whole ordeal!!!! Take my advise go with Olympic!
Pros: location, price
Cons: customer service, lack of installation, employees rude
more