I too had a terrible experience at Bridal & Formal. I had a bad experience not just once , but twice. The first time I went in I did not have an appointment, which to their credit did not seem to be a problem.....Great. I took in 3 pictures of 3 different Maggie Sotterro gowns. 2 they immediately told me they did not have a sample of and 1 they said they did have....again great. I went there because they are the only retailer in Cincinnati that has a contrat to carry Maggie gowns. So I patiently wait for them to pull the one that they did have. They seemed to have trouble finding it, so I browsed some other Maggie gowns while I waited. They encouraged me to try on other gowns while I waited, so I tried on one other. After trying on the one I didn't want and informing them I didn't want to try any others, they proceed to tell me they no longer have the dress that I want, because it was just SOLD. So at this point I feel like they knew this all along and was hoping I would find something else. Oh and the lady helping me had a TERRIBLE attitude, as if she didn't want to be there. And I could not believe that the dressing rooms had no curtians....WHAT? This was my first wedding gown try on experience, so I figured I will just shop else where. BUT I am so in love with several Maggie gowns that I decided to give them another try. I called to see if any of ther other dresses had come in from Maggies Fall 2008 collection and the rep informed me that they did get one in, so I made a 7:00pm appt....yes they close at 8:00 and they made sure to remind me of that. So I get there at 6:45pm and guess what.....They can't find the dress!!!! I wait like 40 minutes and the rep keeps asking me if a similar dress is the one im looking for so im like no, no, no that is not it. So she goes online to look at it and im standing at the desk waiting and she asks/tells me to go have a seat while she looks some more. I just left in total disgust. AVOID them if you can. Good Luck!!!!!!
Pros: They carry Maggie Sotterro
Cons: Customer Service and Price
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