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Terrible Return Policies--Not Worth It - Review by citysearch c | Duck Pond

Duck Pond

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Terrible Return Policies--Not Worth It 8/16/2008

While this store has some VERY cute children's clothing, it has a terrible return policy. I received an adorable outfit as a shower gift that is way to small for our little one--it says it will fit up to 11 lbs, but it is actually smaller than a newborn outfit when you compare it to other sizes. I tried to return it or even exchange it, but they refused because the item had gone on sale. I was willing to take the sale price rather than the original price so that I could at least get something usable out of the gift, but they refused that as well. Their only suggestion was to regift the outfit. Their return policy in general is ridiculous, as they won't return anything after 30 days, even if you have a receipt, and if it goes on sale before that, then you are completely out of luck. For the prices you pay for the clothes at this store, that is ridiculous. I would highly suggest avoiding this store--for the same price and quality you can go to Nieman Marcus or Nordstrom's and not have to worry about the return policy. Pros: Cute clothes Cons: Not worth the hassle; better stores elsewhere more
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