i walked into russo's pet store on a saturday afternoon and purchased the puppy of my dreams, a Yorkshire Terrier. I paid 2,800. inc. tax so, you bet i got good customer service. on the way home the dog started throwing up and after that he was fine. 1 week later the dog wouldn't eat and wouldn't stop throwing up, we took him back and forth to the vet. we immediately notified russo's pet store and they seemed 2 care. 3 days later my dog died. the vet couldn't figure out what was wrong with this little guy. we got him a necropsy, the test results stated he had liver disease (him along with all the other dogs at this pet store). I know because I've read about two dozen reviews. so we had the paper stating the dog with ill prior to being sold to us and the letter from the vet saying he couldn't figure out what was wrong with the dog, after running test, after test, after test. we faxed it all in to russo's and that was it... sumi acted as she had never been in this situation before and had no idea how to take care of me as a customer. she wouldn't give me any information then when i started getting upset she continued to hang up on me (4-5 times) and placed me on hold for 15 minutes at a time. She continued to tell me to do whatever the hell i wanted to do, when it came down to calling the sheriffs department and filing a small claims court case. she kept saying its not up to me, its up to the owner. the owner wouldn't speak to me, who knows even he even knew i was even trying to get in contact with him. so my dog has been dead for two weeks now and its well over the ""10 days"" and i've gotten no info about getting my money back or exchange. every time i call russo's pet store its always the same excuse ""they are busy assisting customers right now can you leave a message.."" and i never get a call back. now i understand they need to help their customers that are in the store, but come on now. I forked out over 2,500. and i can't even get an update on the status??
Cons: horrible customer serivce
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