In calling about a specific issue with an automatic transmission torque binding, of which I had gathered a fairly comprehensive understanding of the issue and its causes, I was completely blown off by the service department representative. He explained to me in great detail that ""torque binding has nothing to do with your transmission,"" and that my symptoms of tight steering and tight drivetrain have ""nothing to do with your transmission."" He then instructed me that he didn't ""have time for this,"" and that I should just bring it in so that they could see what's going on with it. (pssst -- $100 later!). All this after waiting 4 1/2 minutes on hold in the middle of my work day to inquire about giving them business. There are exactly 4 service bulletins out on my vehicle, according to the NHTSA... he informed me that the 1997 has over 30 of them, and (again) that I should ""just bring it in."" If I only had the stupidity. Avoid this terrible service at all costs. I have, and now I'm better off. Ithaca has a much better Subaru dealer. Look it up. :)
Pros: Fancy Website (kidding)
Cons: Confrontational Service Department
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