While it is unfortunate clothing is sometimes damaged, it happens probably at any dry cleaning place. However, the unprofessional manner in response to an incident which occurred with dry cleaning a dress at this establishment was frightening. After calling in with my concern, I was asked to come back in. However, not only was there no offer for resolution, the owner actually berated me in front of his staff and other customers and scolded me for not properly understanding how certain stains cannot be removed. In response to an item that was torn off the dress the accusation that it was a faulty garment was cited. I still have no clue why I was asked to go back in just to get yelled at. It was bizarre. Not only was the cleaning service rendered unsatisfactory, the customer interaction was atrocious. I would NOT recommend this business to anyone.
Pros: It was close to home. That was the only pro.
Cons: Poor service combined with going out of the way to be extra rude to customers
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