Quite possibly one of the worst customer service experiences -- the company receptionist was snippy, rude and anything but apologetic for not contacting my family in regards to our service date and time. Her tone of voice showed total disregard for the fact that I arranged time off work and was sitting around waiting for the service person. She cut me off several times in the conversation She went out of her way to explain how many customers they have and how they treat every customer the same...Gosh I hope not ! She explained her company policies as if I was suddenly going to feel better about the fact that they failed to contact us to tell us that they wouldn't be coming until the afternoon. If you have to use this company because of a warranty, avoid having any expectations whatsoever.
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