I went here to use a gift certificate I had received from a friend. They had purchased a "little escape package," which should include a spa manicure, spa pedicure and 30 minute massage. When arriving, I was told they wouldn't honor the 30 minute massage and I needed to pay for it out of pocket. Also, they were short staffed. I was supposed to have a duel mani/pedi with my best friend, but we needed to go one after the other as there was only one 'manicurist' on staff. I say manicurist lightly because the person doing our nails- hands and feet- outright told us that she only does hair, but was filling in for the manicurist who had called out that day. After waiting for my friends pedicure to be over it was time to my spa pedicure. I had cold- FREEZING cold water in my footbath. The salon blamed it on the Winston's Flowers downstairs for using the warm water on their flowers. No excuse. Forget the manicure. The same person who did my pedi did not like to give manicures- I was told several time BY HER that she hated it- clearly. The shape of my nails was so awful I needed to file them on my own. The polish did not even last a full 24 hours. I went to CVS the next day and did it myself. Since there was only one person to do two manicures and two pedicures, we were there for HOURS! I needed to go get lunch for us while waiting for my 'turn.' This was my first spa experience and it was terrible. The only good thing out of that visit was my full bikini wax- when you can say a Brazillian bikini was was a more pleasant experience than a massage/mani/pedi combo, you KNOW it was bad. DO NOT GO HERE!
Pros: good hair removal
Cons: bad everything else
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